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Within 90 days (from the date of shipment)
Policy: Upon being returned, the defective item will be refunded or replaced for free. Return shipping fee reimbursement is 35% of the item's price up to a maximum of $40.
Details: The products get damaged (physical damages and damages caused by incorrect usage excluded) within 90 days after shipments (The order shipment date and order notification are provided to you by email). Customer may mail the products back to us. Full refund or replacement will be provided after returned item was received and confirmed.
Note for return:
* Return the item(s) by ordinary mail (the cheapest way) with tracking number to the returning center; If the mail service with tracking number costs more, you may choose the one without tracking, please be sure to keep the shipping receipt with you after return. We will process for you upon receiving the screen shot of your receipt.
* The return shipping fee is less than 35% of the defective item(s) value, and also less than $40(USD). We will cover the actual postage (according to the receipt you provided). If the return shipping fee exceeds the limit above, please contact our CS department for further confirmation.
After 90 days and within 150 days from shipment:
Policy: Upon being returned, the defective item will only be replaced. Return shipping fee will be sole responsibility of customer.
ps. For brand products, for example, Kangertech, Joyetech, Wismec, Eleaf, IPV, Smoktech, and other Chinese branded products, the warranty period depends on the warranty period printed on product itself.
Detail: If the product turns out to be defective after 90 days and within 150 days from shipment, Customer may mail the products back to us. We will still try to exchange your defective products for a brand new one where possible. Please notice that the return shipping costs will be on your sole responsibility, we will pay all the necessary shipping fees for the replaced products that we ship to you.
After 150 days from shipment:
Policy: Upon being returned, the defective item will be forwarded to the factory for repair. The shipping cost both ways will be covered by customer.
Detail: Should the item become defective after 150 days from shipment, customers will still be allowed to send the unit back to us. We will help by forwarding the item to the manufacturer for repair or replacement. Until the product arrives at our warehouse, the shipping cost both ways have to be covered by the customer. Any cost incurred during the process will be at customer's expense as well.
After returning the defective product, please kindly provide us with proof as below:
* Photos of the front and back of the packaging envelope or box
* Partial shipment slips (if applicable)
* Photo, video or description of the defective item